Return policy

1 Eligibility for Returns and Exchanges

• The return or exchange request is submitted within 30 calendar days from the date you receive the product. For defective products, the return/exchange period is extended to 60 calendar days from the date of receipt.
• The product is in its original condition, with all original tags, packaging, and accessories (such as dust bags, care cards) intact. The product should not be used, damaged, stained, or modified (except for defective products that are damaged due to quality issues).
• You can provide a valid order number and proof of purchase (such as order confirmation email, receipt).
• Customized products (such as products with personalized engraving, customized colors) are not eligible for return or exchange, unless they have quality defects.

2 Reasons for Returns and Exchanges

• Defective Products: The product has material defects, craftsmanship errors, or damage that affects normal use, and the damage is not caused by improper use or man-made factors. You need to provide photos/videos of the defect to verify the situation.
• Wrong Product or Size: We have sent the wrong product (different style, color, or size) from the one you ordered. You need to provide photos of the received product and the order information to verify.
• Change of Mind: You are not satisfied with the product (such as style, color, or texture) and wish to return or exchange it. In this case, you will be responsible for the return shipping cost, and the original shipping cost (if any) will not be refunded.

• The product is damaged due to improper use, man-made damage, or normal wear and tear (such as scratches caused by daily use, deformation due to improper storage).
• The product's tags, packaging, or accessories are missing or damaged, affecting the secondary sales of the product.
• The return/exchange request is submitted after the specified period.
• Customized products without quality defects.

3 Return and Exchange Process

1. Submit a Request: To apply for a return or exchange, please contact our customer service via email (mayyafashion@outlook.com) or phone (+86 18626893044) within the specified period. Please provide your order number, contact information, reason for return/exchange, and photos/videos of the product (if necessary). Our customer service will respond to your request within 2 business days.
2. Obtain Return Authorization: After verifying your request, we will issue a Return Authorization (RA) number to you. Please write the RA number on the outer packaging of the returned product. Without a valid RA number, we may refuse to accept the returned goods.
3. Send Back the Product: You need to send the product back to the address specified by us within 7 business days after receiving the RA number. Please use a secure shipping method and keep the tracking number for reference. For returns due to change of mind, you are responsible for the return shipping cost. For returns due to defective products or wrong products, we will bear the return shipping cost (please provide the shipping receipt for reimbursement).
4. Inspect the Returned Product: After receiving the returned product, we will inspect it to confirm whether it meets the return/exchange conditions. The inspection process usually takes 3-5 business days.
5. Process Refund or Exchange:
   1. For eligible returns: We will process the refund within 5-7 business days after confirming the inspection result. The refund will be returned to your original payment method. The refund amount includes the product price, but does not include the original shipping cost (unless the return is due to our fault).
   2. For eligible exchanges: We will send the new product to you within 3-5 business days after confirming the inspection result. We will bear the shipping cost for exchanges due to our fault; for exchanges due to change of mind, you will be responsible for the shipping cost of the new product.
   3. If the returned product does not meet the return/exchange conditions, we will contact you and return the product to you, and you will be responsible for the shipping cost.

4 Refund Processing Time

• Credit Card: 3-7 business days (the specific time depends on your credit card issuer).
• PayPal: 1-3 business days.
• Other Payment Methods: 3-5 business days (the specific time depends on the payment platform).

5 Notes

• Please ensure that the returned product is properly packaged to avoid damage during transportation. If the product is damaged during return shipping due to improper packaging, we may refuse to process the return or exchange.
• We are not responsible for any loss or damage of the returned product during transportation. We recommend that you purchase shipping insurance when sending back the product.
• If you have any questions about the return and exchange process, please contact our customer service for assistance.

Contact Us

• Company Name: Chongqing Maihan Hotel Management Co., Ltd.
• Email Address: mayyafashion@outlook.com
• Phone Number: +86 18626893044
• Address: No. 48, Building 5, No. 197 Longmenzhen Avenue, Zhongliangshan Street, Jiulongpo District, Chongqing, China
• Official Website: https://nacrenov.com/